Version of 19 September 2026 — applicable to orders placed on or after that date.
ARTICLE 1 — IDENTIFICATION OF THE SELLER
This site and the sale of the products offered on it are operated by:
SYLORKEY, a société par actions simplifiée à associé unique (a French simplified joint-stock company with a sole shareholder) with a share capital of 100 euros, whose registered office is at 25 boulevard des Dames, 13002 Marseille, France, registered with the Trade and Companies Register of Marseille under number 989 266 549 (SIREN 989 266 549, SIRET of the registered office 989 266 549 00017), EU VAT number FR75 989 266 549.
Email: contact@sylorkey.com Telephone: +33 7 44 86 69 79
Hereinafter "Sylorkey" or "the Seller". The other contracting party is referred to as "the Customer".
Unique identifier under extended producer responsibility (household packaging scheme): ⚠ ADEME identifier — to be provided.
ARTICLE 2 — PURPOSE AND SCOPE
These general terms and conditions of sale govern exclusively sales concluded at a distance, through the site sylorkey.com, between Sylorkey and natural persons not acting for professional purposes, within the meaning of the preliminary article of the French Consumer Code.
They are made available to the Customer before ordering, and acceptance of them, by means of a checkbox that is not pre-ticked, is a condition of confirming the order. The applicable version is the one in force on the day the order is confirmed; it is reproduced in the confirmation email sent to the Customer.
Sylorkey does not sell to businesses and accepts no order placed for the purpose of resale.
ARTICLE 3 — PRODUCT
The product sold is ASTRIA, Guardian of Novure, comprising: — the ASTRIA Sylor, a Guardian 20 cm tall; — a certificate of authenticity; — a unique code; — access to the SYLORKEY digital experience; — SYLORKEY packaging.
The essential characteristics of ASTRIA (dimensions, materials, exact contents of the box, functionality of the digital experience, compatibility and interoperability) are set out on the product page, which the Customer declares having consulted before ordering.
Product safety: ASTRIA complies with the European EN 71 standards. Test reports are held at the disposal of the supervisory authorities.
ASTRIA is goods with digital elements within the meaning of article L. 217-1 of the French Consumer Code: access to the digital experience forms an integral part of the sale and is covered by the legal guarantee of conformity in the same way as the physical object.
Availability of spare parts: in accordance with article L. 111-4 of the French Consumer Code, the Customer is informed that the spare parts essential to the use of ASTRIA are not available on the market.
The photographs and depictions appearing on the site are as faithful as possible but have no contractual value as regards the variations of hue and rendering inherent in screen display.
ARTICLE 4 — PRICE
Price of ASTRIA: €59.00 incl. VAT per unit (French value added tax at the standard rate of 20% included).
Delivery costs: €4.90 incl. VAT per order, whatever the number of items ordered.
Delivery costs are payable on any order containing a physical object. Sylorkey offers no free-shipping arrangement: delivery is never free of charge and there is no purchase threshold, no period and no promotional code that would make it so.
The total payable for an order of one ASTRIA is therefore €63.90 incl. VAT (€59.00 + €4.90). For two ASTRIA, the total is €122.90 incl. VAT, delivery costs being charged only once per order.
The applicable price is the one displayed on the site when the order is confirmed. Sylorkey reserves the right to change its prices for the future, without such a change affecting orders already confirmed and paid for.
Delivery area: mainland France, Belgium, Luxembourg, Monaco, Germany, Spain, Italy, the Netherlands, Portugal, Austria and Ireland, at a flat rate of €4.90 per order.
ARTICLE 5 — PRE-ORDER: IMMEDIATE PAYMENT, DEFERRED DELIVERY
ASTRIA is sold on pre-order. The Customer is informed of this before ordering and expressly accepts it.
The sale is definitively concluded as soon as the order is confirmed and the price is paid. The total price, including delivery costs, is paid in full at the time of the order, whereas delivery will take place several weeks later, on the terms of article 8.
Characterisation of the sums paid. By express stipulation, and by derogation from the default rule of article L. 214-1 of the French Consumer Code, the sums paid by the Customer on ordering do not constitute a deposit ("arrhes") within the meaning of article 1590 of the French Civil Code: they correspond to full and final payment of the sale price. Neither party may therefore withdraw by forfeiting the sums paid or by returning twice their amount.
This stipulation deprives the Customer of none of their rights: they retain in full their right of withdrawal (article 10), their rights in the event of late delivery (article 8) and the benefit of the legal guarantees (article 11).
Interest on sums paid in advance. In accordance with article L. 214-2 of the French Consumer Code, sums paid in advance on the price of movable goods bear interest at the civil statutory rate on the expiry of a period of three months from payment and until delivery. The Customer may request payment of that interest from Sylorkey as from delivery, by simple email to contact@sylorkey.com.
ARTICLE 6 — ORDERING
The ordering process comprises the following steps: selection of the product and the quantity, display of a detailed summary including the essential characteristics of the product, the unit price, the delivery costs and the total payable, the possibility of correcting any errors in accordance with article 1127-2 of the French Civil Code, acceptance of these general terms and conditions, then final confirmation and entry of the delivery and payment details.
Confirmation is made by means of a button bearing the words "order with obligation to pay". By clicking that button, the Customer expressly acknowledges their obligation to pay.
The accepted means of payment and the delivery restrictions are indicated at the latest at the beginning of the ordering process.
Sylorkey sends the Customer, without undue delay and on a durable medium, a confirmation email setting out all the information relating to the contract, these general terms and conditions and the model withdrawal form reproduced in the annex.
Sylorkey reserves the right to refuse or cancel any order that is abnormal, manifestly fraudulent, or placed by a Customer with whom a payment dispute is pending. In that event, any sums paid are refunded in full without delay.
ARTICLE 7 — PAYMENT
Payment is made online by bank card, through the payment services provider Stripe Payments Europe, Limited, a company incorporated under Irish law.
The Customer's account is debited for the whole of the price, including delivery costs, when the order is confirmed. The Customer is informed of this before confirming.
Payment data is entered directly on a secure page of the payment provider and transmitted in encrypted form. At no point does Sylorkey have access to the full card number or its security code, and it keeps no copy of them.
Payment is subject, where applicable, to strong customer authentication implemented by the card issuer, in accordance with article L. 133-44 of the French Monetary and Financial Code. If authorisation is refused or payment fails, the order is not formed and no obligation to deliver falls on Sylorkey.
Payment is subject to an automated fraud prevention check implemented by the payment provider, which may lead to a transaction being refused. The Customer may request a human review of that refusal by writing to contact@sylorkey.com.
An invoice is sent to the Customer at the latest on dispatch.
ARTICLE 8 — DELIVERY
8.1. Time. ASTRIA is dispatched to the address given by the Customer when ordering. Sylorkey undertakes to dispatch ASTRIA by 31 December 2026 at the latest and to deliver it by 31 January 2027 at the latest.
8.2. Carriage. Delivery is carried out by the carrier selected, with online tracking. A tracking number is given to the Customer on dispatch.
8.3. Supply of instructions. In accordance with article L. 216-4 of the French Consumer Code, delivery of ASTRIA is accompanied by the necessary operating instructions and directions for use.
8.4. Late delivery. Should Sylorkey fail to meet its obligation to deliver by the date or within the period stated above, the Customer may, in accordance with articles L. 216-6 and L. 216-7 of the French Consumer Code:
- — notify Sylorkey of the suspension of payment of all or part of any price still due, on the terms of articles 1219 and 1220 of the French Civil Code;
- — terminate the contract, by registered letter with acknowledgement of receipt or by a writing on another durable medium, after having required Sylorkey, in the same forms, to deliver within a reasonable additional period, and where Sylorkey has not performed within that period.
The contract is deemed terminated on receipt by Sylorkey of the letter or writing informing it of that termination, unless delivery has occurred in the meantime.
The Customer may terminate the contract immediately, with no additional period, where Sylorkey refuses to deliver, where delivery is manifestly impossible, or where Sylorkey fails to perform its obligation to deliver by the date or within the period agreed while that date or period is an essential condition of the contract for the Customer.
8.5. Refund on termination. Where the contract is terminated in those circumstances, Sylorkey refunds the Customer all sums paid, within fourteen days at the latest of the date on which the contract was denounced. In accordance with article L. 241-4 of the French Consumer Code, in the absence of a refund within that period the sums due are increased as of right by 10% if the refund is made no more than fourteen days after that term, by 20% up to thirty days, and by 50% thereafter.
8.6. Receipt. The Customer is invited to check the condition of the parcel on receipt and to report any damage or missing item to Sylorkey as soon as possible. A written notice supplied with the parcel reminds the Customer of the possibility of making reservations, in accordance with article L. 216-5 of the French Consumer Code. The absence of reservations deprives the Customer of none of their rights, in particular under the legal guarantee of conformity.
ARTICLE 9 — TRANSFER OF OWNERSHIP AND OF RISK
9.1. Ownership. Sylorkey retains ownership of ASTRIA until the price, including delivery costs, has been paid in full, in accordance with articles 2367 et seq. of the French Civil Code. As the price is paid in full on ordering, ownership is transferred to the Customer as soon as payment is actually received.
9.2. Risk. In accordance with article L. 216-2 of the French Consumer Code, any risk of loss of or damage to ASTRIA is transferred to the Customer at the moment when the Customer, or a third party designated by them other than the carrier proposed by Sylorkey, takes physical possession of it. The risks linked to carriage are therefore borne entirely by Sylorkey: in the event of loss of or damage to the parcel in transit, Sylorkey arranges at its own expense for a new dispatch or a full refund.
Where the Customer entrusts the goods to a carrier they themselves have chosen and which is not proposed by Sylorkey, risk is transferred on handing the goods over to that carrier, in accordance with article L. 216-3 of the French Consumer Code.
ARTICLE 10 — RIGHT OF WITHDRAWAL
10.1. Principle and period. In accordance with articles L. 221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen days to exercise their right of withdrawal without having to give reasons for their decision or bear any costs other than the return costs mentioned in 10.4.
That period runs from the day on which the Customer, or a third party designated by them other than the carrier, takes physical possession of ASTRIA. Where several goods ordered are delivered separately, the period runs from receipt of the last item.
As ASTRIA is sold on pre-order, the Customer may also exercise their right of withdrawal as soon as the contract is concluded, that is to say at any time between their order and receipt of the product. In that case the full refund is made on the terms of 10.5 and no return cost is payable.
10.2. Exercise online. In accordance with article L. 221-21 of the French Consumer Code, Sylorkey makes available to the Customer, free of charge, an online withdrawal function, visible and directly accessible throughout the withdrawal period, at sylorkey.com/retractation, identified by the words "Withdraw from the contract here". That function allows the Customer to provide or confirm their name and first name, the detailed information identifying the contract concerned, and the detailed information concerning the electronic means by which they wish to receive the acknowledgement, then to submit their declaration by means of a "Confirm withdrawal" button.
Sylorkey sends the Customer, within a reasonable time and on a durable medium, an acknowledgement of receipt stating the content of the withdrawal declaration together with the date and time it was sent.
10.3. Other ways of exercising the right. The Customer is never required to use that function. They may also notify their withdrawal by sending Sylorkey, before the period expires, the model form reproduced in the annex to these general terms and conditions, or any other unambiguous statement expressing their wish to withdraw, by email to contact@sylorkey.com or by post to SYLORKEY, 25 boulevard des Dames, 13002 Marseille, France.
10.4. Return of the goods. The Customer returns ASTRIA to Sylorkey, 25 boulevard des Dames, 13002 Marseille, France, without undue delay and within fourteen days at the latest of communicating their decision to withdraw.
The direct costs of return are borne by the Customer. They are estimated at approximately €5 to 10 for a tracked shipment from mainland France, that amount being liable to vary according to the carrier chosen by the Customer.
The Customer's liability is engaged only in respect of any diminution in the value of ASTRIA resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods.
10.5. Refund. In accordance with article L. 221-24 of the French Consumer Code, Sylorkey refunds the Customer all sums paid, INCLUDING THE DELIVERY COSTS of €4.90, that is €63.90 for an order of one ASTRIA, without undue delay and within fourteen days at the latest of the date on which Sylorkey is informed of the decision to withdraw.
The refund is made using the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to another means and provided the refund occasions no cost for them.
As this is a sale of goods, Sylorkey may defer the refund until ASTRIA has been recovered or until the Customer has supplied proof of its dispatch, whichever occurs first. That option does not apply where withdrawal took place before dispatch.
10.6. Digital experience. If the Customer has activated their unique code and accessed the digital experience before the withdrawal period expires, that activation does not deprive them of their right to withdraw from the sale of ASTRIA and does not reduce the amount refunded to them. The digital access associated with the code is deactivated as from the moment the withdrawal takes effect.
ARTICLE 11 — LEGAL GUARANTEES
Sylorkey is liable for lack of conformity of ASTRIA on the terms of articles L. 217-3 et seq. of the French Consumer Code, and for latent defects on the terms of articles 1641 to 1649 of the French Civil Code.
The legal guarantees also apply to the digital elements supplied with ASTRIA, in particular access to the SYLORKEY digital experience, in accordance with article L. 217-1 of the French Consumer Code.
To invoke these guarantees, the Customer may contact SYLORKEY, 25 boulevard des Dames, 13002 Marseille, France — telephone +33 7 44 86 69 79 — email contact@sylorkey.com.
No commercial guarantee is added to the legal guarantees.
Legal guarantees
The box below is a translation of the wording that article D. 211-2 of the French Consumer Code requires to be reproduced. Only the French version, shown on the French-language page, has legal force.
"The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During that period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared.
Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period longer than two years, the legal guarantee applies to that digital content or digital service throughout the period of supply provided for. During that period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.
The legal guarantee of conformity entails an obligation for the trader, where applicable, to supply all the updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods, or bring the contract to an end with a full refund in return for the goods, where:
1. The trader refuses to repair or replace the goods;
2. The repair or replacement of the goods takes place after a period of thirty days;
3. The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or where they bear the costs of installing the repaired or replacement goods;
4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious as to justify an immediate price reduction or termination. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer is not entitled to termination of the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until delivery of the restored goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the implementation of the legal guarantee of conformity incurs a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against latent defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. That guarantee gives the right to a price reduction if the goods are kept, or to a full refund in return for the goods."
ARTICLE 12 — DIGITAL EXPERIENCE AND SYLORKEY APP
The unique code supplied with ASTRIA gives access to the SYLORKEY digital experience, available through the Sylorkey mobile app.
Sylorkey undertakes to make the Sylorkey app and the associated digital experience available to the Customer by 31 January 2027 at the latest, that is to say by the delivery deadline for ASTRIA at the latest. It is expected to be made available in November 2026.
Sylorkey supplies the updates, in particular security updates, necessary to maintain the conformity of ASTRIA and of its digital elements, and informs the Customer when they are available, in accordance with articles L. 217-19 et seq. of the French Consumer Code.
The period of supply of the associated digital service is at least three years from delivery. If the digital service is not supplied, or is not supplied in conformity with the contract, the Customer may rely on the legal guarantee of conformity on the terms of article 11.
ARTICLE 13 — PERSONAL DATA
The processing of the Customer's personal data is described in the privacy policy available at sylorkey.com/confidentialite, which forms an integral part of the contractual information.
ARTICLE 14 — COMPLAINTS AND CONSUMER MEDIATION
14.1. Prior complaint. Any complaint must first be addressed to Sylorkey, by email to contact@sylorkey.com, by telephone on +33 7 44 86 69 79, or by post to SYLORKEY, 25 boulevard des Dames, 13002 Marseille, France. Sylorkey undertakes to acknowledge it and to reply as soon as possible.
14.2. Mediation. In accordance with articles L. 611-1 and R. 612-1 et seq. of the French Consumer Code on the amicable settlement of disputes: where the Customer has addressed a written complaint to Sylorkey and has not obtained satisfaction or a reply within two months, they may submit their complaint free of charge to the consumer mediator. The mediator must be contacted within a maximum of one year from the initial complaint.
Sylorkey has joined the following mediation scheme:
Médiation de la Consommation & Patrimoine (MCP)
12 Square Desnouettes, 75015 Paris
https://www.mcpmediation.org
Recourse to this mediator is free of charge for the Customer.
14.3. Cross-border disputes. For a dispute with a trader established in another Member State of the European Union, the Customer may contact the European Consumer Centre France (www.europe-consommateurs.eu). The European online dispute resolution platform ceased operating definitively on 20 July 2025 and can therefore no longer be used.
ARTICLE 15 — APPLICABLE LAW AND DISPUTES
These general terms and conditions of sale and the contracts they govern are subject to French law.
In accordance with article 6 of Regulation (EC) No 593/2008 known as Rome I, that choice may not have the result of depriving a Customer residing in another Member State of the European Union of the protection afforded by the mandatory provisions of the law of their country of habitual residence.
In the event of a dispute, the Customer may bring the matter, at their choice, before the court of the place of their domicile, that of the place of actual delivery of ASTRIA, or one of the courts having territorial jurisdiction under the French Code of Civil Procedure. No jurisdiction clause may be relied on against the Customer.
ARTICLE 16 — MISCELLANEOUS
If any of these provisions is declared void, deemed unwritten or unenforceable, the other provisions retain their full effect.
The fact that Sylorkey does not rely on a provision does not amount to a waiver of the right to rely on it later.
These general terms and conditions are drawn up in French, which is the only version having legal force. An English translation is made available for the Customer's convenience; in the event of divergence, the French version prevails, without this being able to deprive the Customer of the protection of the mandatory provisions applicable to them.
═══════════════════════════════════════════ ANNEX — MODEL WITHDRAWAL FORM ═══════════════════════════════════════════
(Regulatory text, reproduced from Annex I, part B of Directive 2011/83/EU, of which the annex to article R. 221-1 of the French Consumer Code is the transposition. Do not modify.)
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)
To SYLORKEY, 25 boulevard des Dames, 13002 Marseille, France — contact@sylorkey.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.